Refund Policy

Refund Policy for Digital Products and Services

At Heliconia Solutions, we prioritize customer satisfaction and strive to deliver high-quality digital products and services. Please review our refund policy regarding digital products and services below:

1. Support for Digital Products:

• We provide comprehensive support to address any issues or bugs encountered with our digital products.
• If a digital product does not function as expected or encounters any issues, customers are encouraged to reach out to our support team for assistance.
• Our dedicated support team will work diligently to resolve any issues or bugs within a reasonable timeframe.

2. Refund Eligibility:

• If a digital product issue or bug remains unresolved despite our best efforts, customers may be eligible for a refund.
• Refunds will be considered if the issue persists for more than 30 days from the date of initial contact with our support team.
• Customers must provide sufficient documentation and evidence of the issue or bug to qualify for a refund.

3. Refund Process:

• To request a refund for a digital product, customers should contact our support team and provide details of the issue or bug.
• Our support team will investigate the issue and work towards resolving it in a timely manner.
• If the issue remains unresolved after 30 days, customers may be eligible for a refund as per our refund policy.

4. Customer Support:

• Our customer support team is available to assist customers with any inquiries or concerns regarding our digital products and services.
• Customers can reach out to our support team via email or through our website's contact form for prompt assistance.

5. Policy Updates:

• Heliconia Solutions reserves the right to update or modify our refund policy at any time. Any changes will be communicated to customers via our website or direct communication channels.

We value our customers' trust and are committed to providing exceptional support for our digital products and services. If you have any questions or require assistance, please don't hesitate to reach out to our support team.